Description:
This is a position with Pro-Flex Administrators
The Benefits Representative is a customer service professional who displays confidence, a passion for service, and practices empathetic listening towards all Pro-Flex customers. The Benefits Representative functions as an advocate for all customers and resolves all inquiries (i.e. phone, mail, fax and email.) The Benefits Representative will utilize system tools and resources to address and resolve inquiries; provide benefit clarification and eligibility; communicate claim and reimbursement information, facilitate proper utilization of policies and procedures, coordinate resolution to streamline processes; make demographic changes; and educate customers on regulatory policies and procedures.
Requirements:
1. Minimum of two years of Benefits Representative experience with the ability to handle customer escalations with minimal assistance.
2. Demonstrated ability to effectively communicate with internal and external customers. Excellent written/verbal communication skills, excellent customer service skills.
3. Experiences handling high volume inbound and outbound phone calls preferred.
4. Demonstrated ability to listen with intent to understand.
5. Demonstrated proficiency to verbally translate written communication.
6. Demonstrated proficiency in problem solving and proven ability to prioritize accordingly.
7. PC and Windows experience with proficient typing skills and ability to utilize multiple system tools simultaneously.
8. Strong organizational/time management skills.
9. Ability to assume responsibility and maintain confidentiality. Strong sense of accountability is required. Must be able to work collaboratively. Flexibility to work additional hours as required by department.
10. Maintains confidentiality and uses only the minimum amount of protected health information (PHI) necessary to accomplish job related responsibilities.
11. Other duties as needed. Every associate is given a job description upon hire outlining the qualifications, duties, and pay grade of the position. Pro-Flex reserves the right to change job descriptions as necessary.
12. Claims experience and/or medical billing experience and knowledge of CPT codes, ICD-9 coding and medical terminology would be helpful.
Salary to commensurate with experience.
Please email cover letter and resume to info@proflextpa.com
