Benefits Representative Job Description
COMPANY VISION
- To be the most valued and preferred business partner in the benefit administration arena
- To provide superior client service by responding to all client inquiries within twenty-four hours
- To provide the highest level of benefit administration services at an affordable cost
- To good above and beyond to educate our clients and members and equipped them with the knowledge to utilize self-service tools and technology offered for their benefit administration needs
- To be an extension of our employer’s human resource and benefit departments
- To offer clients and members access to easy to use pretax benefits so they can a enjoy a life filled with health and happiness
- To have a strong, positive corporate culture that enhances the talent, diversity and happiness of our employees
FOCUS AREAS
Company Overview/Behaviors
Pro-Flex Administrators LLC is a full-service benefits administration company, that provides COBRA, Flexible Spending, Health Reimbursement and Health Savings Account Administration and compliance assistance. The company focuses on making customer/employer inquiries a top priority, supporting all clients with a true hand on approach, while delivering service in an accurately, timely and effective manner through…
- demonstrating a humanistic, employee-friendly, collaborative and open-minded work environment
- showing a strong sense of compassion
- empowering employees to perform at the highest level of their capabilities
- providing transparency
- holding people accountable with measurable goals
- the company owners are accessible, available and committed to professional development.
- leaders show responsibility for developing higher levels of self-awareness by increasing self-management & accountability, while being collaborative and empathetic towards others
Job Summary
The Benefits Representative (BR) functions as an advocate for all customers and resolves all inquiries (i.e. phone, mail, fax and email.) BRs utilize system tools and resources to address and resolve inquiries; provides benefit clarification and eligibility; communicates claim and reimbursement information, facilitates proper utilization of policies and procedures, coordinates resolution to streamline processes; makes demographic changes; and educates customers on regulatory policies and procedures.
Position Behaviors
Pro-Flex’s customer service infrastructure, along with its state-of-the-art technology platform, allows BRs to deliver world class customer service to all clients. A BR is responsible for facilitating the delivery of Pro-Flex’s customer service model through…
- handling customer inquiries with minimal assistance
- displaying confidence, a passion for service and a strong sense of accountability
- practicing empathetic listening towards all Pro-Flex customers
- effectively communicating with internal and external customers while exemplifying excellent written/verbal communication and customer service skills
- handling high volumes of inbound and outbound phone calls
- listening intently to understand, as well as, work with participating team members to resolve customer inquiries
- demonstrating proficiency to verbally translate written communication and problem solve with minimal supervision
- displaying the ability to prioritize accordingly
- utilizing strong PC and Windows skills, including proficient typing
- working in multiple system tools simultaneously to address customer inquiries.
- using organizational/time management skill to perform all duties and job tasks accurately and efficiently
- working collaboratively, when necessary, to complete job tasks
- allowing for flexibility to work additional hours as required by your supervisor
- maintaining confidentiality and using only the minimum amount of protected health information (PHI) necessary to accomplish job related responsibilities
- perform all other duties as and when required by a supervisor
- reporting to the Operations manager
Please submit your resume and cover letter to info@proflextpa.com for consideration.
