COBRA Benefits Administrator Job Description
COMPANY VISION
- To be the most valued and preferred business partner in the benefit administration arena
- To provide superior client service by responding to all client inquiries within twenty-four hours
- To provide the highest level of benefit administration services at an affordable cost
- To good above and beyond to educate our clients and members and equipped them with the knowledge to utilize self-service tools and technology offered for their benefit administration needs
- To be an extension of our employer’s human resource and benefit departments
- To offer clients and members access to easy to use pretax benefits so they can a enjoy a life filled with health and happiness
- To have a strong, positive corporate culture that enhances the talent, diversity and happiness of our employees
FOCUS AREAS
Company Overview/Behaviors
Pro-Flex Administrators LLC is a full-service benefits administration company, that provides COBAA, Flexible Spending, Health Reimbursement and Health Savings Account Administration and compliance assistance. The company focuses on making customer/employer inquiries a top priority, supporting all clients with a true hand on approach, while delivering service in an accurately, timely and effective manner through…
- demonstrating a humanistic, employee-friendly, collaborative and open-minded work environment
- showing a strong sense of compassion
- empowering employees to perform at the highest level of their capabilities
- providing transparency
- holding people accountable with measurable goals
- the company owners are accessible, available and committed to professional development.
- leaders show responsibility for developing higher levels of self-awareness by increasing self-management & accountability, while being collaborative and empathetic towards others
Job Summary
The Benefits Administrator (BA) is responsible to process, coordinate and assure compliance and adherence to each client’s plan specifications. In addition, the BA may be responsible for the oversight of the implementation process for new and renewing groups, as well as the oversight and development of documentation for all new and existing clients. The documentation may include but will not be limited to: Implementation Paperwork, Administrative Service Agreements (ASAs), HIPAA Business Associate Agreements (BAAs), Summary Plan Descriptions (SPDs) and Summary of Material Modifications (SMMs). representation of the benefits as adopted by the client.
Position Behaviors
Pro-Flex’s customer service infrastructure, along with its state-of-the-art technology platform, allows BA’s to deliver world class customer service to all clients. A BA is responsible for facilitating the delivery of Pro-Flex’s customer service model through…
- coordinating and facilitating implementation and renewal activities to assure goals are accomplished in accordance with priorities, time and resources, using standard project management organization, tools and processes.
- utilizing multiple system tools, resources and regulatory information to ensure all plan documentation is accurate
- professionally participating in client meetings
- demonstrating the ability to present plan benefits in a group setting to plan members
- understanding and articulating complex systems, process and/or concepts to influence outcomes through clear and effective communication and collaboration.
- maintaining confidentiality in all aspects of the job responsibilities
- effectively communicating with internal and external customers while exemplifying excellent written/verbal communication and customer service skills
- listening intently to understand, as well as, work with participating team members to resolve employer inquiries in a proactive, timely, efficient and friendly manner
- demonstrating proficiency to verbally translate written communication and problem solve with minimal supervision
- handling multiple projects and priorities
- manage time effectively in a fast-paced environment while utilizing organizational/time management skills to perform all duties and job tasks accurately and efficiently
- utilizing strong PC and Windows skills, including proficient typing
- working collaboratively, when necessary, to complete job tasks
- displaying confidence, a passion for service and a strong sense of accountability
- allowing for flexibility to work additional hours as required by your supervisor
- perform all other duties as and when required by a supervisor
- reporting to the Operations manager
GOALS OF THIS ROLE IN 2020- This will be discussed in detail on an individual basis during the annual review process
